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New Customers
Great information for new customers looking to understand more about our process and how you can get a successful experience with us.
Site Inspection
- Will the inspector go inside my attic during the visit
- What tools or equipment does the inspector use during my site visit
- Do I need to clean my roof before the inspection
- What if my home has multiple roof sections or additions to inspect
- What if I have a two-story or hard-to-access roof for inspection
- Can I request a specific day or time for my site inspection
- What if my roof was recently repaired by another company before this inspection
- Does the inspection cover both roofing and painting needs at once
- Can I have someone else attend my site inspection on my behalf
- How do I prepare my property before my inspection
- Do I need to be home for my site inspection
- What happens during an initial site inspection
- How does living closer to the ocean change the health of my roof over time?
Estimations
- How detailed is the material list in my written estimate
- Does Kapili charge a fee for providing an estimate
- Does the estimate include cleanup and disposal costs
- What happens if my estimate is higher than expected
- Can I get an estimate over the phone without a site visit
- What's the difference between a verbal walkthrough and a written estimate
- What if I only want to address part of my roof rather than the whole thing
- Can I request itemized pricing for optional add-ons like gutter guards
- Does my estimate include warranty information upfront
- How do I compare estimates if I'm getting quotes from multiple contractors
- Can I request estimates for different material tiers or budget levels
- Can I get a second opinion estimate if I already have one from another contractor
- How long is my estimate valid for
- Can I get an estimate for both roofing and painting in one visit
- How is my roofing or painting estimate calculated
- What does it mean when something is excluded from my proposal?
- Is the coupon I received still able to be redeemed?
- What Should I Expect When Booking My Estimate?
What's Next?
- What if I want to add a family member or co-owner to the project agreement
- How will I know my proposal has been received and processed
- Is there a cancellation fee if I cancel after signing
- What's the typical wait time between signing and project start
- How is sales tax calculated on my proposal
- What happens if I decide not to move forward after my estimate
- What if I want to switch from roofing only to a combined roofing and painting project after signing
- How is my project added to the schedule after signing
- How do I make my first payment or deposit
- What happens after I sign my proposal
- Will I receive a project manager or point of contact
- How much time do I have to sign my proposal?