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Current Customers
Our goal is to remain relentlessly innovative in our goal of providing the best customer service and experience. Learn More about our process here!
Project Scheduling + Coordination
- Does Kapili provide a specific start date or a date range
- Will I get a reminder call or text before my project start date
- What if my project requires coordination with my HOA's approval timeline
- What happens if I need to postpone my project for personal reasons
- What if I'm out of town during part of my scheduled project
- How far in advance is my crew assigned once my project is scheduled
- How do I confirm my project is still on schedule as the date approaches
- How do I update my contact information during an active project
- What happens if my neighbor's project affects access to my property
- What happens if my project is scheduled during a holiday week
- What time will the crew arrive on my scheduled day
- Who do I contact with day-of scheduling questions
- How will I be notified if my project date changes
- How does rainy season affect my project timeline
- Can I request specific start or end times for daily work
- My current tentative date does not work with my schedule, can I change the date?
- What work does Kapili sub-contract?
- Why Do Supply Chain Issues Affect My Project?
- What may delay my project?
- Will the Crew Need Parking?
- When Do I need a COI for My HECO PV Application?
- Why Does Kapili Need My Short Form Trust for My HECO PV Application?
During your Roof Install
- How does Kapili handle attic insulation during a roof replacement
- What happens to existing roof vents during installation
- What happens to my existing solar panels during roof replacement work
- How does Kapili handle skylights during a roof replacement
- Will my satellite dish or antenna be reinstalled after roofing work
- How does Kapili handle chimneys during a roof replacement
- What happens if additional decking or plywood needs to be replaced during installation
- What happens if extra material is left over after my project
- Will my roof be left exposed overnight during installation
- What happens if it rains midway through my roof installation
- Will Kapili remove and reinstall my gutters during roof replacement
- How does Kapili handle multi-day painting projects with changing weather
- Will there be multiple crews working on my property at once
- What happens to the old roofing material that's removed
- How will Kapili protect my driveway and yard during the project
- Will my landscaping be protected during the roof install
- What noise level should I expect during installation
- Will there be a magnetic sweep for nails after roofing work
- How Do I Prepare for my Roofing Project?
Safety
- Are Kapili's crews trained in ladder and fall safety certification
- Does Kapili's crew take breaks during extreme heat days
- What happens if a crew member needs medical attention on site
- What should I do if I notice an unsafe condition during my project
- What precautions are taken around pools during a project
- What happens if severe weather like lightning occurs during my project
- Does Kapili's crew wear identifiable uniforms or badges on site
- Does Kapili's crew use safety cones or barriers around the work zone
- Does Kapili's crew wear masks or respiratory protection during painting
- What happens in case of a safety incident on my property
- What safety measures does Kapili's crew follow on site
- Should I keep children and pets away from the work area
- What should I expect in terms of site safety during my project?
Company Policies
- What is Kapili's policy on using recycled or reused materials
- What is your policy regarding third-party inspections during my project
- What is Kapili's policy on background checks for crew members
- How does Kapili verify the quality of completed work before calling a project done
- What happens if I'm unhappy with the final result of my project
- What happens if I want to pause my project temporarily once it has started
- What is Kapili's policy on providing itemized final invoices
- How does Kapili handle a dispute over the interpretation of my signed proposal
- How does Kapili handle customer complaints during an active project
- How are additional repairs outside the original scope handled
- What is your policy on customer-supplied materials
- How does Kapili handle unforeseen damage discovered during a project
- What is your rain delay and rescheduling policy
- What is Kapili's policy on project photos and documentation
- Am I able to change/cancel my proposal once I've signed it?
- What is a change order? How does it affect my signed proposal?
- Why does Kapili have surveys?
- What is the Material Return Policy?
Site Etiquette
- What is expected of me regarding restroom access for the crew
- What if I need to leave the property during the workday
- Can I request the crew remove their shoes when entering my home
- Can I request the crew avoid certain areas of my yard, like a garden
- Can I ask the crew questions directly during the work day
- Is it okay to have visitors or family members present during the work
- What if I have outdoor pets that roam the yard during the day
- Is it okay to offer refreshments or water to the crew
- Should I inform my neighbors before work begins
- What if I have security cameras recording the property during the project
- Can I have contractors from other companies on site at the same time
- What areas of my home will the crew need access to
- Should I move my vehicles during the project
- Will the Crew Need Space to Store Materials During My Project?